Demand Response Bill of Rights?

I ran across a presentation from last year titled: "Requirements Engineering for the Advance Metering Infrastructure and the Home Automation Network (AMI-HAN) interface" by Diane Peptone where she talks about the rights and obligations of customers regarding AMI systems and demand response plans.

Here's the summary:
1) Customers have the right to receive price (periodic and real-time) signals and reliability signals without enrolling in utility programs and without registering their equipment with their utility.
2) Customers have the right to choose if and how they will program their programmable communicating devices to respond to price and reliability signals.
3) Customers have the right to purchase, rent or otherwise select from any vendor any and all devices and services used for energy management or other purposes in their premise.
4) Vendors have the right to compete in an open market to sell HAN related systems, devices and services to all utility customers.
5) Utilities have the right to offer DR and energy management services to customers
which utilize the informational and communication capabilities of their AMI system.
6) Customers have the right to participate in utility sponsored programs and at the same time,
use equipment, not involved in the utility program, that receives price and reliability signals.

Ok, it's not really fair to Diane to provide these out of context, but I do so only to illustrate the point that utilities (power, water, gas, etc.) are about to change the nature of their relationship with the consumer from a straight metering of usage to a metering of usage and control of usage model.

There will be much more opportunity for real-time data, conservation, cost savings, etc., but it seems that the issue missing from AMI and DR discussions is how do we get the customers to accept the new model? It's assumed that it will just happen or that 3rd party vendors will solve it for the utilities. I guess the reasoning is that customer acceptance is not a technical issue, thus it's not worthy of much discussion.